Onagi Launch app
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I can't withdraw

Withdraw sends USDG from your Cash pocket only, and when something is missing, the slider, or the button on a computer, says what.

Follow these steps

On a phone or a computer
  1. Open Withdraw: on a phone from All on your profile, on a computer from the account menu. Read the words on the slider, or on the button on a computer.
  2. Add a name or address or Check the address: type a player name or paste the full address. That is your own address: send to a different wallet.
  3. Not enough in Cash: tap Bring more to Cash under the amount and move money in from your other pockets. Money in open positions has to be closed first.
  4. Signing… or Sending…: wait for it. If an error stays in the window, read it; nothing was sent unless it says so. Check your activity before retrying.
  5. After you confirm, Sending works from an Onagi wallet with trading permission switched on: your trading permission is off. Allow trading again.
  6. After you confirm, The network fee could not be prepared: nothing was sent. Wait a minute and try again.
Your agent

Sending money out is your own step, on the Withdraw screen.

If it didn't work

  • Do not send again means the transfer may already be on its way. Check the transaction link or ask the team to confirm its status before retrying.
  • Sent, but your exchange shows nothing? Tap View on explorer on the last screen. Your exchange must take USDG on Robinhood Chain.
  • Another message? Tell your agent what it says, or write to the team. See Get help from the team.